Results oriented strategist with progressive business development and marketing experience in rapidly evolving business environments. Highly successful experience in developing, servicing, and maintaining client relationships across wide array of industries including: advanced manufacturing, computer software and hardware, services, and consumer products. Top tier MBA degree.

With over 35 years experience in the Electronics industry, 25 in Radiation Oncology, Dave began his career with the US Air Force, where his responsibilities included the maintenance of Air Traffic Control Radar systems at various locations throughout the world. From there, he held several different engineering positions including MRI field service engineer, Radar Systems engineer with the Federal Aviation Administration (FAA), and Technology Manager for a large health system in NY. In 2001, Dave went to work for medical device equipment manufacturer, Elekta AB, as their Director of Field Operations for North America. In his current role with Varian Medical Systems, he oversees Customer Service Support Field Operations including: National and Strategic Accounts, National Technical Support Teams for the Americas, Service Sales Team and Worldwide Service – Particle Therapy

Senior Director, Worldwide Technical Support Centers (Jun 2011 to Jul 2014) Worldwide Director, Support Services (Sep 2005 to Jun 2011) • Developed and created a performing global team, inter-connected, and focused on meeting commitments. Utilized 4 languages to communicate with various organizational levels and gain alignment. • Responsible for the creation and operation of a Global Technical Center network with locations in NY, France, Singapore, Thailand, and Philippines supporting over 16 languages and 30 sales regions. These centers provide 1st and 2nd level technical support to enable remote fix of equipment providing critical medical results. The center contains 3rd level support for internal field repair associates and customer support for higher level product applications. • Implemented innovative patented pending solutions transforming service in the areas of predictive and real time early detection of potential equipment failures. Service events and equipment issues are predicted up to 30 days in advance with the creation of automated predictive alerts. Shifted business to a predict-maintain model from break-fix. • Other responsibilities to support the success of a global service infrastructure: Revenue, Marketing, Parts Supply Chain & Logistics, Remote Diagnostics, Serviceability Engineering, Service Applications, Technical Training, Equipment Refurbishments, and Compliance. Other Employee locations: NJ, Germany, China, India, and Mexico. • Transformed a global service operation to achieve high rankings in the industry and strong standards of customer satisfaction. Implemented innovative customer offerings and grew Service revenue in the US by nearly 100% over an 7 year period. Achieved excellent service delivery by optimizing assets, energizing and motivating global employees, enhancing service delivery tools, and keeping operational costs flat in a growth environment.

Global Service Operations leader for $1.4B Surgical Technologies business. Responsible for field service, factory service, technical service, contact centers and program management. Rick is a graduate of The University of Chicago Booth School of Business.

Accountable for Service Engineering & Technical Application activities the Director of Service and Support, US Region creates and executes the service strategy for US region. This position is responsible for ensuring the effective operation of the service organization, in collaboration with other functions to meet business and customer requirements. The Director drives change initiatives aimed at adding value to customers and the company; and establishes and implements strategies consistent with the Tactical Action Plan Committees, as well as the Sales, Service, and Marketing organizations. This position is also accountable for the service, support and voice of customer deliverables for product launches. Additionally the Director of Service and Support, US Region is responsible for building a capable and high performance service organization by establishing, implementing and maintaining "best practices" in service management, developing and administering revenue budgets, and performance requirements.

Tom Buckley is the Senior Director of Global Technical Service at American Medical Systems (AMS). AMS is leading provider of world-class devices and therapies for male and female pelvic health. Tom has overall responsibility for the Global Technical Service business at AMS. The purpose of Technical Services is to maintain and support AMS supplied capital equipment in a manner that maximizes equipment uptime and performance so it can be utilized on demand to positively impact people’s quality of life. This is done through a global field service team supported by local call centers, technical support, repair centers and training. Tom has been with AMS for six years and is based at the AMS Headquarters in Minnetonka, Minnesota. Prior to AMS Tom was employed for 21 years by MTS Systems in various Operations and Service Management roles. Tom has a Bachelors Degree in Aerospace Engineering and Mechanics (BAEM) from the University of Minnesota and a MBA from the College of Saint Thomas in St. Paul, MN.

Ralph Dacut is Director of Manufacturer Relations at Universal Hospital Services, Inc. (UHS), responsible for establishing and managing key relationships with UHS’ medical technology manufacturer partners.  Ralph has been with UHS for over ten years. Over the course of his career Ralph has worked with Philips Healthcare and the former Hewlett-Packard Medical Products Group for nearly 20 years prior to UHS.  Ralph has held a variety of positions in the medical technology industry, from Field Service leadership to Global Service Marketing, Business Development and Service Sales.

Led Teams of service professionals, worked in acquiring new customers, improving customer satisfaction and service delivery. Fuel growth of a service business by leveraging relationships and motivating teams in both a direct and matrix organization. Project Management of national programs and analyzed operations to improve profitability and ensure compliance. Specialties: • Field Service Operations * Team / Organizational Development * Vendor/ Supplier Relationships * Asset Management / Multi Vendor Service • Strategic Sourcing • Process Improvement ( Certified Six Sigma Green Belt ) • Customer Focused - Net Promoter Score ( NPS ) • Leveraging Customer Loyalty for revenue growth -- Specialized in: Anesthesia, Respiratory (critical care) Equipment, OEM Service Contracts / outsourcing, Lunar BMD ( bone mineral densitometry ) General Biomed / Clinical Engineering, EHS Compliance

Mark Hagen is the Global Operational Excellence Manager for Customer Care Solutions (CCS) at Carestream Health, Inc. and has over 29 years experience in the medical devices service industry. In his current role, he is responsible for upstream development of remote services technology solutions and leads the global Service organization’s Customer Experience (Net Promoter Score) Program. Mr. Hagen has led Carestream Health’s CCS organization’s efforts to consistently exceed customer’s expectations, through improvements in services delivery processes and technologies, and driving for consistency in the service delivery behaviors that are meaningful to customers. He also represents the global Service organization, as a core development team member for Carestream’s Smart Link remote service technology platform. Mr. Hagen’s professional accomplishments have revolved around enhancing medical field services delivery, development of service technology platforms and creating better experiences for medical device customers worldwide. Mr. Hagen’s career has allowed him opportunities to work for GE Healthcare, Toshiba Medical Systems, G.E. Walker, and Carestream Health. He has worked on the frontlines as a field service engineer, developed remote service solutions as a service systems engineer, and held many diverse senior management roles; including key leadership responsibilities in the areas of field service and support operations, service commercialization for new products’, service R&D, service IT, service delivery platforms development and customer experience programs. Mr. Hagen holds two degrees, as a Bachelor of Science in Electronics Engineering Technology and a Master of Business Administration. He is also a trained Six Sigma Black Belt. When not at work, Mark is a wildlife conservation enthusiast and an avid supporter of his three children’s scholastic, sports, music, and technology interests.

I am a Millennial keynote speaker and author. I equip organizations and leaders with the next generation leadership, branding, and communication skills needed to thrive in today’s multi-generational marketplace. My mission is to help leaders become tomorrow’s leaders today. As a result, I speak and write on the fundamental shifts the Millennials (Generation Y) are causing in the areas of leadership, communication, technology, work culture, and branding. Other topics covered are productivity, change, and social media. I also have a podcast called, “Next Generation Catalyst Podcast” where I cover similar topics by interviewing some of today’s top thought leaders. 5 years ago I began researching, collaborating with industry experts, and interviewing 100s of Millennials to better understand their behavior, strengths, employer expectations, and career desires. This lead me to write the book, “The GenEdge: Leveraging Millennials With A Next Generation Mindset,” which empowers leaders to think different about the emerging generation in order to capitalize on their size and unique skills. Now I share my insights from the stage where I have spoken alongside fellow thought leaders from iconic brands like MTV, Facebook, and Uber for the last 7+ years. I also share my insights as a contributor for Business 2 Community, Firmology, and Socialnomics, on my blog and podcast. When I’m not speaking and writing, I am frequently misspelling words in text messages, attempting to become an average golfer, and religiously cheering on the Denver Broncos with my wife, Ashley, and yellow labrador, Bauer, from our home in Atlanta, GA.

As Service Director at BioTek Instruments, Inc I am ever so fortunate to work with an incredible amount of talented and dedicated professionals throughout the company, not just the amazing cast of superstars at BioTek Service. With the teamwork of my colleagues I ensure the development and management of a global service operation and business unit for all products. We focus on six core fundamentals: safety; providing uncompromising quality; timely delivery; teamwork; valuing employees; and being cost effective. We work hard and have fun. Due to the constant innovation at BioTek, our service team receives training throughout the year, every year. BioTek Service provides the installation, customer training, routine maintenance, repair, testing and certification for world class scientific instrumentation. Our Technical Assistance Center (TAC) is staffed with experienced engineers and scientists who provide incredible phone support directly with the customer. With service offices located across the globe, our team can provide support at the customer site or at a regional repair center. Our team of senior service engineers has also trained service professionals from a select group of authorized distributors/dealers around the world. Before arriving at BioTek I specialized in the strategic planning, design, training, implementation and project management of business systems. My clients were in all types of industry sectors: government, education, professional services, healthcare and manufacturing. I still consider myself a novice with regard to life sciences, but I am always learning. I do however consider myself an expert when it comes to solving problems. If you are armed with a solid philosophy, value others, seek to find the root cause and have a determination to create/enhance a process you should be able to walk naked through the forest of uncertainty.

Responsibilities include a $35M revenue budget, $12M expense budget and the management of 86 professional service employees. Accomplishments include: • Exceeding company growth for 10 consecutive years • Expense budget cost neutral for three years with increased headcount • Industry leading customer satisfaction ratings through highly trained staff • Led initiatives to maximize efficiency and effectiveness in the following areas: o SAP implementation – Successfully led Change Management effort in Field Service o Installations success – Improved success rate greater than 20% points to 90% o Reduced end of month installations from 60% to 30% o Supply Chain optimization – Increased Service Rate from 75% to 96% o Optimized trunk inventory – Reduced value by 20% while improving first time fix rate o Created Field Service Certification Program – Used a market differentiator o Created mission statement used throughout the Customer Service Organization • Established Service Standards with strategic goals o Separated with those not meeting standards and attracted high quality replacements • Created FSE Council – Forum to address employees desires / concerns • Field Service organization consistently used as model for global community

Innovative, strategic-minded leader with experience in domestic and international operations consistently delivering multimillion-dollar projects, cost reductions, process improvements, quality assurance, regulatory compliance (IAW ISO 13485) , and sales growth. Innate ability to provide client-focused support, grow existing accounts, and implement business footprints. Known for building strategic partnerships, establishing high expectations, and enforcing accountability in order to produce excellence in operations and customer service. Recognized for excellence in strategic planning, deployment of best practice methodologies that support goals, and integration of fully functional solutions. Known for strong leadership skills, excellence in team building and training. HIGHLIGHTS & ACHIEVEMENTS ---Successfully built the International Integration Services Team capturing $47 million in sales in 2012 and 42% growth. ---Spearheaded the transition oversight committee and successfully moved company from a publically traded operation to a privately held company, and established cash management policies to enhance cash flow. ---Led an international cross-functional team who developed and implemented an international quality plan, which decreased non-validated parts shipments by 43%, reduced lead time by 24%, and slashed cost by 46%. ---Delivered the largest medical device product field action and first international field action, exceeding all milestones in Stryker history. ---Took the lead in the corporate-driven Customer Care Team regionalization, collaborating with the Regional Sales Manager to develop a plan that brought the sales force and customer care team together. Partnered sales personnel with customer care personnel, creating a business team for the customer that increased efficiency and customer satisfaction. Plan reduced cost 48% year-to-date (YTD) and increased productivity by 28%.

Successful leader in the medical device and biotech industry who possesses a unique blend of senior management experience across a broad spectrum of departmental responsibilities. Specialties: Customer Experience Management, Field Service & Customer Support, Marketing & Sales Strategy, Product Management, Process Improvement, QSR & FDA regulations

Steve Nava is the Director of Technical Operations North America Luminex Corporation. He has twenty-three years of experience in field service / technical support related to clinical diagnostic and life science instrumentation. Steve began his started his career as a Field Service Engineer, transitioning into management through service coordination, key account service liaison, regional and national Field Service roles, into his current role leading Field and Technical support at Luminex. His past experience give enables him to see service from many perspectives while focusing on delivering a quality service product to the customer. Service initiatives Steve has lead or participated in include mobile field service solutions, remote diagnostic solutions benchmarking well workforce improvement projects.

Responsible for managing all operations related to activities for all customer points of contact after the point of sale. Provide direct supervision and management of all Regional Field Service Managers in North America. Participates with other senior managers and international manufacturing sites to establish strategic plans and objectives. Makes final decisions on administrative and operational matters and ensures operations effective achievement of objectives. Provides direction to senior management in various areas, groups, and/or operations. Recognized as an influential leader and change agent. 1. Acts as liaison on support issues; Analyze information to provide root cause analysis and report to improve overall processes or quality; Monitor installation provisions and adjust status as business conditions merit. 2. Seeks ways to enhance the Customer experience with Leica Biosystems. 3. Actively pursue customer feedback to ensure customer satisfaction and consistent high quality support. 4. Participate in all new product introductions and coordinate all efforts to remove/replace dated product from the marketplace; Establish a maximum/minimum level for all spare parts; Develop a system for automatic replenishment and efficient logistics handling of such parts. 5. Provide engineers with proper testing equipment and tools to service products; Manage and coordinate all other service asset requirements. 6. Represent the company in a professional manner in order to instill confidence within current and prospective customers. 7. Manage a cohesive working relationship between the Technical Assistance Center (TAC), Dispatch, and the Field Service Engineers to ensure best possible outcomes that are seamless to the customer; Responsible for enhancing and updating Customer Training and support through TAC. 8. Establish a close working relationship with Sales management to create a team atmosphere between Sales/Service and capitalize on sales opportunities.

With over 20 years of Skytron experience, Larry joined Skytron in 1989 and has served in various positions within the company including Shop Technician, Field Service Representative, Warehouse Manager and Director of Technical Services. He began in his current position as Vice President of Technical Services in 1999. As Vice President of Technical Services, Larry oversees the company’s Quality Management System and directs a team of professionals that deliver global technical support, create technical publications, provide comprehensive service programs, and ensure that each product achieves strict conformity with industry regulations. He also manages the educational programs that instruct each authorized representative in the proper techniques for equipment maintenance and repair. It is through this dedication to excellence that Skytron is able to uphold its notable Uptime Guarantee, thereby providing clinical staff and patients the assurance that they deserve.

Doreen Pippen is the Director of Marketing for Global Service & Support in the Life Science Solutions group of ThermoFisher Scientific. She leads the Service Product Management, Pricing and Market Development functions that are tasked with achieving the business revenue targets and driving growth. Doreen joined the ThermoFisher Scientific organization in 2005 and served in multiple product management, business development and market development roles within the Protein Analysis, RNAi, Epigenetics and Real-time PCR reagents businesses. Doreen is a passionate, master practitioner of User Centered Innovation (UCI) and has been an influential leader in the practice of this methodology. Prior to ThermoFisher Scientific, Doreen was a product manager for Varian Incorporated and a Senior Scientist for Genta Inc. Doreen holds a Bachelors of Science in Biology with a minor in Chemistry from the University of San Diego and a Master of Business Administration from National University.

For the past 25 years Amos has enjoyed a successful career in International Technology and Customer Support Management. He has created and developed Infrastructures of Operations including: Systems Design, Programming, Installation and Integration in the countries of Europe, Israel, and the United States. Some of his most notable experiences have been in helping multiple companies establish an international presence. Amos began his career as R&D Engineer and System Manager at Scitex Israel, the inventor of Digital Pre-Press Systems. He went on to oversee the company’s development and service of Graphic Arts Solutions in Central Europe as District and Regional Manager for the Central US and Canada. Amos continued his career as Customer Support Manager for Delphax Technologies, a manufacturer of high volume printing equipment for publishing, direct mail, legal and financial applications. Amos joined Minntech Corporation in 2005 serving as the Director of Customer Support. Minntech designs, develops, manufactures, markets and distributes disinfection/sterilization reprocessing systems; hollow fiber filtration and separation products for medical applications; and Medivators endoscope reprocessing systems. Amos holds a degree in Electrical Engineering. He graduated from the MBA program at the University of St. Thomas.

John is responsible for overseeing all aspects of CaseBank’s marketing and strategic alliances, with special emphasis on product positioning, sales support, market awareness and partnerships. John is tasked with developing effective relationships with software vendors and system integrators that support the manufacture and operation of complex equipment, thereby opening new markets to CaseBank’s technology. John has over 20 years experience in sales, marketing and strategic alliances. Prior to CaseBank, John held senior positions at Enigma Information Retrieval Systems and PTC. He started his career as a design engineer for GE Aviation.

Successful at building corporate value for companies in diversified industries operating on several continents. Established and led world-class service operations in EMEA, APac and the Americas for companies that included TomoTherapy (Accuray), Camtronics Medical Systems, Ltd. (Merge Healthcare), Cymer, Inc. and GE Corporation/GE Healthcare. Polished presenter to Boards, investors and at high-profile industry events. Adept at establishing operational excellence in culturally diverse environments, designing and implementing the strategic roadmaps and relationships that drive performance, accountability, reliability, competitive market position and revenue growth. Currently as managing director at TRS Partners, LLC, provide management consulting, business and e-business solutions to clients. Previously as VP of Global Customer Support, TomoTherapy, Inc. built operations worldwide (20 countries in EMEA, APAC and S.A.) that supported rapid growth of company from $31M (2005) to $220M (2011). Created new customer support aftermarket operations that grew service revenues from zero to $65M annually. Built a $30M global supply chain. Installed 25 Centers of Excellence worldwide. Directed global staff of 256. Key player in 2007 IPO. Grew contract margins from -61% to 23%. Developed a world-class organization ranked #1 in medical device industry. Merged with Accuray in 2011.

A P&L leader, with extensive knowledge and credibility within the healthcare and consumer goods industries who combines exceptional management skills, with an ability to motivate others and develop leaders. Over 15 years of proven financial, operational, and tactical success. Specialties:I specialize in team building, change management, business development, and process improvement.

Product Development and Customer Service guru. I am a leader who knows how to develop and implement a strategic plan. The teams I develop and lead are know as the groups who 'get things done' and drive the business forward. Specialties:Merger and Acquisition expertise spanning small 'tuck in' acquisitions to large organizational mergers and integrations Order-to-cash process optimization 15+ years project management 10+ years product management Portfolio Management Six Sigma/Process Excellence expertise Strategy Development and Execution Service Development and Support SAP and Business Objects Infrastucture New Product Development New Product Introduction Technical Support Leadership Global Training Leadership

Evans A. Manolis is the President of Market Intelligence International Medical (Market ii Medical), a customer experience consulting firm that helps service and support executives of medical device companies improve the customer experience as well as operational effectiveness, so they can increase customer loyalty and grow more rapidly and profitably. Evans has spent the last eighteen years working with medical device companies helping them address the challenges of keeping customers loyal. During that time he has helped over 100 companies including Medtronic, Boston Scientific, Abbott Optical, Bayer Diagnostics, Toshiba Medical, Hologic, GE Health Care and Carl Zeiss Meditec. Evans is a frequent speaker at industry events and service meetings, where he shares his passion for customer service excellence.

Brian Murray is Cotap’s VP of Customer Experience. In this role, Brian oversees the end-to-end experience for Cotap customers - both from a product and customer relationship standpoint. Prior to joining Cotap, Brian spent several years on Yammer’s product team and before that was Deloitte Consultant based out of the San Francisco office.

Carolyn DeVasto is the Vice President, Business Development of Medical Devices for OnProcess Technology, a global service supply chain management provider. She frequently speaks at industry and customer events and is instrumental in helping organizations identify strategic growth opportunities, and create profitable and mutually beneficial relationships. Carolyn brings more than eight years of progressive experience in supply chain management transformation. Carolyn holds a B.S. degree in Cardiopulmonary Sciences from Northeastern University.

As a Senior Product Evangelist at IFS, Tom DeVroy serves as a service management advocate to maintain high customer satisfaction while continuing to expand the IFS Enterprise Service Management (ESM) footprint. With more than 30 years of service management experience, Tom is well versed in the challenges facing modern organizations, allowing him to offer invaluable insight to service organizations. Tom has successfully provided service operations guidance to Fortune 500 hardware, software and consulting firms, as well as global service organizations. As a member of the organization’s ESM Center of Excellence, Tom’s insights are deployed to support sales and marketing efforts around the globe. Tom joined IFS in 2012 with the acquisition of Metrix LLC, where he lead the sales team as Vice President of Sales. Tom holds a degree in business administration from the University of Wisconsin-Parkside.

Heather Gjerde is a social media marketing professional committed to adapting in the evolving digital landscape while remaining grounded in tried-and-true marketing strategy. She began her career at a full-service marketing and brand development firm in Madison, Wisconsin where she practiced public relations and social media for a variety of regional and national consumer brands.

Since 2012, Heather has managed the social media program for Scripps Health, a not-for-profit health care organization in San Diego, California. She manages everything from social media strategy to the daily engagement throughout more than a dozen social channels. Scripps treats a half-million patients annually through the dedication of 2,600 affiliated physicians and 13,500+ employees.

When she’s not on the clock, you can find Heather walking her dog Izzie along the beach, globetrotting or Instagramming her latest food obsession.

Connect with her just about everywhere social: @LilMsSociable.