Steve Nava

Director Field Service Americas
Luminex

Steve Nava is the Director of Technical Operations North America Luminex Corporation. He has twenty-three years of experience in field service / technical support related to clinical diagnostic and life science instrumentation. Steve began his started his career as a Field Service Engineer, transitioning into management through service coordination, key account service liaison, regional and national Field Service roles, into his current role leading Field and Technical support at Luminex. His past experience give enables him to see service from many perspectives while focusing on delivering a quality service product to the customer. Service initiatives Steve has lead or participated in include mobile field service solutions, remote diagnostic solutions benchmarking well workforce improvement projects.

Check out the incredible speaker line-up to see who will be joining Steve.

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Day 3

Monday, January 2nd, 2017

9:20 AM The Tools That Transformed Our Customer-Facing Operation: A Luminex Success Story

Over the past couple of years Luminex has transformed its customer facing operation, including how field service does business. In this session, Steve will touch on the tools and platforms he used to complete the transformation. He’ll also discuss the internal culture change that occurred as a result of this undertaking.

1:40 PM Panel Session: Exploring The Intersection Of Field Service & Customer Service

Understanding the impact that quality service has on customer satisfaction and on your bottom line
Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
Marketing your company’s emphasis on quality service and delivery