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Field Service Medical 2015 (past event)
February 23 - 25, 2015
Rancho Bernardo Inn, San Diego, CA
Contact Us: 1.888.482.6012
Brad Knudson
Director of Business Development
EMSAR, Inc.
Check out the incredible speaker line-up to see who will be joining Brad.
Download The Latest AgendaWorkforce Management Interactive Roundtable Day
Wednesday, November 2nd, 2016
11:10 AM Roundtable Discussions
During this Interactive Roundtable session, you'll have the opportunity
to attend and take part in each of the table discussions below.
Table 1: Reducing The Organizational Stress Of A MDFA (Medical Device Field Action) Hosted by Brad Knudson, Director of Business Development, EMSAR, Inc. , Bob Backscheider, Director, US Service Delivery, Stryker Instruments and Jennifer Ellard, Customer Care Supervisor, Stryker Instruments
Table 2: Service Innovation & Transformation
Hosted by Mordechai Moshin, Chief Technology Officer USA, coresystems
Table 3: Creating Innovation With Connected Medical Devices
Hosted by Serge Romano, Sr. Director, IoT/SLM Solutions Validation & Enablement, PTC and Bruce Kane, Business Development Manager, ThingWorx
Table 4: Compliance & Integrated Cloud For Medical Device Field Service
Hosted by Heather White, Director of Client Delivery Life Sciences, ForeFront
Table 5: Linking Customer Experience To Increased Customer Retention And Improved Operational Efficiencies
Hosted by Evans Manolis, President, Marketii
Table 6: Using Analytics To Optimize Your Dispatch Process
Hosted by Carolyn DeVasto, Vice President Business Development, OnProcess
Table 7: The Role of Reverse Logistics In Medical Service
Hosted by Tom DeVroy, Enterprise Service Management Product Evangelist, IFS
Table 1: Reducing The Organizational Stress Of A MDFA (Medical Device Field Action) Hosted by Brad Knudson, Director of Business Development, EMSAR, Inc. , Bob Backscheider, Director, US Service Delivery, Stryker Instruments and Jennifer Ellard, Customer Care Supervisor, Stryker Instruments
Table 2: Service Innovation & Transformation
Hosted by Mordechai Moshin, Chief Technology Officer USA, coresystems
Table 3: Creating Innovation With Connected Medical Devices
Hosted by Serge Romano, Sr. Director, IoT/SLM Solutions Validation & Enablement, PTC and Bruce Kane, Business Development Manager, ThingWorx
Table 4: Compliance & Integrated Cloud For Medical Device Field Service
Hosted by Heather White, Director of Client Delivery Life Sciences, ForeFront
Table 5: Linking Customer Experience To Increased Customer Retention And Improved Operational Efficiencies
Hosted by Evans Manolis, President, Marketii
Table 6: Using Analytics To Optimize Your Dispatch Process
Hosted by Carolyn DeVasto, Vice President Business Development, OnProcess
Table 7: The Role of Reverse Logistics In Medical Service
Hosted by Tom DeVroy, Enterprise Service Management Product Evangelist, IFS
2:10 PM Roundtable Discussions
During this Interactive Roundtable session, you'll have the opportunity
to attend and take part in each of the table discussions below.
Table 1: Reducing The Organizational Stress Of A MDFA (Medical Device Field Action) Hosted by Brad Knudson, Director of Business Development, EMSAR, Inc. , Bob Backscheider, Director, US Service Delivery, Stryker Instruments and Jennifer Ellard, Customer Care Supervisor, Stryker Instruments
Table 2: Service Innovation & Transformation
Hosted by Mordechai Moshin, Chief Technology Officer USA, coresystems
Table 3: Creating Innovation With Connected Medical Devices
Hosted by Serge Romano, Sr. Director, IoT/SLM Solutions Validation & Enablement, PTC and Bruce Kane, Business Development Manager, ThingWorx
Table 4: Compliance & Integrated Cloud For Medical Device Field Service
Hosted by Heather White, Director of Client Delivery Life Sciences, ForeFront
Table 5: Linking Customer Experience To Increased Customer Retention And Improved Operational Efficiencies
Hosted by Evans Manolis, President, Marketii
Table 6: Using Analytics To Optimize Your Dispatch Process
Hosted by Carolyn DeVasto, Vice President Business Development, OnProcess
Table 7: The Role of Reverse Logistics In Medical Service
Hosted by Tom DeVroy, Enterprise Service Management Product Evangelist, IFS
Table 1: Reducing The Organizational Stress Of A MDFA (Medical Device Field Action) Hosted by Brad Knudson, Director of Business Development, EMSAR, Inc. , Bob Backscheider, Director, US Service Delivery, Stryker Instruments and Jennifer Ellard, Customer Care Supervisor, Stryker Instruments
Table 2: Service Innovation & Transformation
Hosted by Mordechai Moshin, Chief Technology Officer USA, coresystems
Table 3: Creating Innovation With Connected Medical Devices
Hosted by Serge Romano, Sr. Director, IoT/SLM Solutions Validation & Enablement, PTC and Bruce Kane, Business Development Manager, ThingWorx
Table 4: Compliance & Integrated Cloud For Medical Device Field Service
Hosted by Heather White, Director of Client Delivery Life Sciences, ForeFront
Table 5: Linking Customer Experience To Increased Customer Retention And Improved Operational Efficiencies
Hosted by Evans Manolis, President, Marketii
Table 6: Using Analytics To Optimize Your Dispatch Process
Hosted by Carolyn DeVasto, Vice President Business Development, OnProcess
Table 7: The Role of Reverse Logistics In Medical Service
Hosted by Tom DeVroy, Enterprise Service Management Product Evangelist, IFS
Day 3
Monday, January 2nd, 2017
1:40 PM Panel Session: Exploring The Intersection Of Field Service & Customer Service
- Understanding the impact that quality service has on customer satisfaction and on your bottom line
- Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
- Marketing your company’s emphasis on quality service and delivery