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Field Service Medical 2015 (past event)

February 23 - 25, 2015

Rancho Bernardo Inn, San Diego, CA

Contact Us: 1.888.482.6012

Richard Springer, Senior Vice President at Elekta
Elekta Logo

Richard Springer


Senior Vice President
Elekta

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda

Workforce Management Interactive Roundtable Day

Wednesday, November 2nd, 2016


9:45 AM Panel Session : Building A Positive Culture In Service Teams

Having engaged, satisfied employees is especially important when it comes to service technicians. Your technicians are onsite with customers and if they aren’t happy with your company, customers will pick up on that. Our panelists discuss the steps they take to ensure a positive culture within their service teams, including:

• Understanding the impact that quality service has on customer satisfaction and on your bottom line
• Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
• Marketing your company’s emphasis on quality service and delivery

Day 2

Friday, December 2nd, 2016


10:00 AM Marketing SLAs: Convincing Customers To Buy Higher Levels Of Service

Helping customers understand the total cost of downtime

Correlating downtime with levels of service

Proposing a service package that minimizes your customers’ overall costs