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Field Service Medical 2015 (past event)
February 23 - 25, 2015
Rancho Bernardo Inn, San Diego, CA
Contact Us: 1.888.482.6012
Richard Springer
Senior Vice President
Elekta
Check out the incredible speaker line-up to see who will be joining Richard.
Download The Latest AgendaWorkforce Management Interactive Roundtable Day
Wednesday, November 2nd, 2016
9:45 AM Panel Session : Building A Positive Culture In Service Teams
Having engaged, satisfied employees is especially important when it comes to service technicians. Your technicians are onsite with customers and if they aren’t happy with your company, customers will pick up on that. Our panelists discuss the steps they take to ensure a positive culture within their service teams, including:
• Understanding the impact that quality service has on customer satisfaction and on your bottom line
• Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
• Marketing your company’s emphasis on quality service and delivery
• Understanding the impact that quality service has on customer satisfaction and on your bottom line
• Summarizing the aspects of your service that differentiate you and formalizing into best practices that all technicians should follow
• Marketing your company’s emphasis on quality service and delivery
Day 2
Friday, December 2nd, 2016
10:00 AM Marketing SLAs: Convincing Customers To Buy Higher Levels Of Service
Helping customers understand the total cost of downtime
Correlating downtime with levels of service
Proposing a service package that minimizes your customers’ overall costs
Correlating downtime with levels of service
Proposing a service package that minimizes your customers’ overall costs