Jennifer Ellard

During this Interactive Roundtable session, you'll have the opportunity to attend and take part in each of the table discussions below.

Table 1: Reducing The Organizational Stress Of A MDFA (Medical Device Field Action) Hosted by Brad Knudson, Director of Business Development, EMSAR, Inc. , Bob Backscheider, Director, US Service Delivery, Stryker Instruments and Jennifer Ellard, Customer Care Supervisor, Stryker Instruments
Table 2: Service Innovation & Transformation
Hosted by Mordechai Moshin, Chief Technology Officer USA, coresystems
Table 3: Creating Innovation With Connected Medical Devices
Hosted by Serge Romano, Sr. Director, IoT/SLM Solutions Validation & Enablement, PTC and Bruce Kane, Business Development Manager, ThingWorx
Table 4: Compliance & Integrated Cloud For Medical Device Field Service
Hosted by Heather White, Director of Client Delivery Life Sciences, ForeFront
Table 5: Linking Customer Experience To Increased Customer Retention And Improved Operational Efficiencies
Hosted by Evans Manolis, President, Marketii
Table 6: Using Analytics To Optimize Your Dispatch Process
Hosted by Carolyn DeVasto, Vice President Business Development, OnProcess
Table 7: The Role of Reverse Logistics In Medical Service
Hosted by Tom DeVroy, Enterprise Service Management Product Evangelist, IFS

During this Interactive Roundtable session, you'll have the opportunity to attend and take part in each of the table discussions below.

Table 1: Reducing The Organizational Stress Of A MDFA (Medical Device Field Action) Hosted by Brad Knudson, Director of Business Development, EMSAR, Inc. , Bob Backscheider, Director, US Service Delivery, Stryker Instruments and Jennifer Ellard, Customer Care Supervisor, Stryker Instruments
Table 2: Service Innovation & Transformation
Hosted by Mordechai Moshin, Chief Technology Officer USA, coresystems
Table 3: Creating Innovation With Connected Medical Devices
Hosted by Serge Romano, Sr. Director, IoT/SLM Solutions Validation & Enablement, PTC and Bruce Kane, Business Development Manager, ThingWorx
Table 4: Compliance & Integrated Cloud For Medical Device Field Service
Hosted by Heather White, Director of Client Delivery Life Sciences, ForeFront
Table 5: Linking Customer Experience To Increased Customer Retention And Improved Operational Efficiencies
Hosted by Evans Manolis, President, Marketii
Table 6: Using Analytics To Optimize Your Dispatch Process
Hosted by Carolyn DeVasto, Vice President Business Development, OnProcess
Table 7: The Role of Reverse Logistics In Medical Service
Hosted by Tom DeVroy, Enterprise Service Management Product Evangelist, IFS

Providing a quality customer experience is a top focus for most medical device manufacturers. While it’s important to ensure that the customer is satisfied at every touchpoint, often the technician visit is the biggest opportunity to both lose a customer and to ensure continued loyalty. In this session, Greg will discuss the steps he’s taken at Stryker to equip his technicians with the tool and soft skills needed to foster lasting customer relationships.