Mediacenter

Enterprise mobile messaging: transforming the workplace through mobile devices Sponsored by: Cotap

Technology is changing quickly. The tools available for us to use are reaching new highs. Remote support, M2M, and The Internet of Things are just some areas we all need to be very familiar with. It goes without saying, that doing things the same old way will not work in the future. Some key findings from the report include: More than half of respondents identified their focus for 2014 to be on improving customer satisfaction 40% of respondents said they plan to invest in call center technologies 63% said they are training their technicians/service reps on remote diagnostics technologies

Your company’s strongest assets are the technicians on the front line. Learn how to leverage the field force in your organization to improve customer service, increase productivity and accelerate management software ROI.

Inspired and validated by some of the most successful leaders in the space, "Revamping the Digital Toolbelt" was designed to empower you and your peers to navigate the ever-changing landscape of the field service industry. Get started now by clicking the download button on the left. Inspired and validated by some of the most successful field service leaders, “Revamping the Digital Toolbelt” will empower you and your team to transform your service delivery by strategically leveraging new and existing technologies to drive efficiencies, improve customer service, and boost profit. Get started and download the Executive eBook by clicking the button on the left. - See more at: http://fieldserviceeu.wbresearch.com/revamping-the-digital-toolbelt-on-technology-in-field-service-ml#sthash.LnEBPjca.dpuf Across industries and around the world, leading executives have come to understand that exceptional customer service is just as integral to their businesses as their products. Companies are adapting to this paradigm change by adopting powerful new digital solutions. Tools for service lifecycle management, customer relations, real-time automation, and extracting value from big data have become essential pieces of the new value proposition for service.   To help you navigate this changing landscape, we’ve created this exclusive e-book designed specifically to enable top executives like you to create deeper engagement with your customers, employees, and peers. Get started and download this exclusive eBook by clicking the button on the left. - See more at: http://fieldserviceeu.wbresearch.com/mediacenter#sthash.m9HZFlnD.dpuf Across industries and around the world, leading executives have come to understand that exceptional customer service is just as integral to their businesses as their products. Companies are adapting to this paradigm change by adopting powerful new digital solutions. Tools for service lifecycle management, customer relations, real-time automation, and extracting value from big data

After six weeks of intensive research into the Medical Marketplace, find a birds-eye-view of the current landscape of medical device field service based on high-level discussion with key industry leaders.

Click the image to the left to download the Field Service Medical 2014 Attendee List.

The Director's Report leverages more than eight weeks of intensive, high-level discussions with industry leaders to provide a birds-eye-view of the current landscape of medical device field service.

Click the image to the left to download the Field Service Medical 2014 Attendee List.

According to a new survey of service and support executives at global service companies like Pitney Bowes and DIRECTV, nearly half of field service companies (47%) are incentivizing reps to sell services. While technical training still far outweighs soft skill training for field service technicians, according to 74% of attendees, customer experience is playing a more important role as service revenues account for 35% or more of all company revenue, according to 46% of our respondents. While companies in field service are investing in training that will enhance customer service, this data suggests that companies still place the highest value on their product. The Field Service research team–with the help of global service software provider Astea—created the report based on the findings. Click on the icon to the left to download the complete field service report to determine how your own firm measures up to your peers and competitors in the Field Service Industry. - See more at: http://www.wbresearch.com/fieldservicemedical/field-service-report.aspx#sthash.97NKLTZd.dpuf

In this exclusive presentation, Jenine McQuiad, Director of Customer Care, talks Medical CRM specifics and ways that CRM can improve medical data about customers. Click on the image at left to download the PDF.

In this exclusive presentation, G. Wayne Moore, B.Sc., MBA, FASE, of Acertara Acoustic Laboratories, compares various service options for medical device manufacturers. Click on the image at left to download the PDF.

Download the exclusive interview with Chris Lynch, Vice President of Global Service and Logistics at Kinetic Concepts to see how they are implementing remote diagnostics programs that will save money and help the company achieve service excellence.

In this exclusive presentation, JG. Wayne Moore, B.Sc., MBA, FASE, of Acertara Acoustic Laboratories, examines the way medical device companies are building better relationships with their customers. Click on the image at left to download the PDF.

Here are six key takeaways from Field Service Medical 2014: • Prepare your organization to comply to most recent medical device regulations • Optimize your mobile medical services systems to adapt to the volatile economy • Maintain proper alignment with your customers IT to maximize efficiency • Implement ERP, service technology, and healthcare cloud computing to support your technicians and the complexity of your customer’s businesses • Handle product recalls and updates with an eye for long-term customer loyalty • Optimize training and leadership development for competency modeling, hiring, and retaining top talent

Cloud computing technologies improve the efficiency and profitability of business, especially as economic challenges persist. More pronounced in the medical device industry than most others, the trend toward healthcare cloud computing promises to deliver tremendous benefits as companies seek to create markets that will generate consumer demand. The move toward the cloud comes when medical device companies feel intense pressure to lower costs and improve profits, especially as a U.S. healthcare reform law goes into effect, adding a 2.7 percent surcharge on the sale of every medical device.

The Event Highlights report was developed from feedback from the medical device industry and research with 50 senior-level service & support executives. See how this tailored event guarantees: 1. Timely discussions. 2. High volume networking. 3. The most relevant & valuable takeaways in the field service industry.