Sean Jordan

As Service Director at BioTek Instruments, Inc I am ever so fortunate to work with an incredible amount of talented and dedicated professionals throughout the company, not just the amazing cast of superstars at BioTek Service. With the teamwork of my colleagues I ensure the development and management of a global service operation and business unit for all products. We focus on six core fundamentals: safety; providing uncompromising quality; timely delivery; teamwork; valuing employees; and being cost effective. We work hard and have fun. Due to the constant innovation at BioTek, our service team receives training throughout the year, every year. BioTek Service provides the installation, customer training, routine maintenance, repair, testing and certification for world class scientific instrumentation. Our Technical Assistance Center (TAC) is staffed with experienced engineers and scientists who provide incredible phone support directly with the customer. With service offices located across the globe, our team can provide support at the customer site or at a regional repair center. Our team of senior service engineers has also trained service professionals from a select group of authorized distributors/dealers around the world. Before arriving at BioTek I specialized in the strategic planning, design, training, implementation and project management of business systems. My clients were in all types of industry sectors: government, education, professional services, healthcare and manufacturing. I still consider myself a novice with regard to life sciences, but I am always learning. I do however consider myself an expert when it comes to solving problems. If you are armed with a solid philosophy, value others, seek to find the root cause and have a determination to create/enhance a process you should be able to walk naked through the forest of uncertainty.