John Liebig

Vice President Customer Solutions
Illumina

Successful leader in the medical device and biotech industry who possesses a unique blend of senior management experience across a broad spectrum of departmental responsibilities. Specialties: Customer Experience Management, Field Service & Customer Support, Marketing & Sales Strategy, Product Management, Process Improvement, QSR & FDA regulations

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Day 2

Friday, December 2nd, 2016

12:00 PM Panel Discussion : Driving Field Service Transformation Through Connected Products

This exciting panel discussion addresses the ways in which advances in IoT and M2M technologies are driving field service transformation. Key topics of interest include:

• Driving unmatched levels of service and increasing loyalty across your customer base
• Increasing operational efficiencies through more effective field service deployments and an increase in first call resolution
• Unlocking new revenue streams by providing innovative services to your customers