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Field Service Medical 2015 (past event)

February 23 - 25, 2015

Rancho Bernardo Inn, San Diego, CA

Contact Us: 1.888.482.6012

Medivators Logo

Amos Schneller


Vice President of Global Customer Service & Technical Services
Medivators

Check out the incredible speaker line-up to see who will be joining Amos.

Download The Latest Agenda

Day 2

Friday, December 2nd, 2016


2:10 PM Roundtable Ideas Exchange

Attendees choose two tables and rotate after 45 minutes. Hosts moderate two 45-minute discussions.

Table 1: Differentiating Service To Drive Customer Loyalty And Retention
Hosted by: Laurie Gutzwiller, Vice President Service Sales, Hill-Rom

Table 2: Title TBD
Hosted by: Amos Schneller, Vice President Customer Support, Medivators

Table 3: Best Practices For Selling Service Contracts
Hosted by: Mario Guendelman, West Region Service Manager, Medivators

Table 4: FSEs: Succession Planning for Sustained Success
Hosted by Ed Klosterman, Director Service, bioMerieux

Table 5: End Of Life Management
Hosted by Yen Nguyen, Global Services Program Manager, Medtronic

Table 6: Collecting And Disseminating Customer Satisfaction After Service Visits
Hosted by Tom Buckley, Senior Director Customer & Global Technical Services, American Medical Systems

Table 7: Transitioning From Net Promoter Score To Net Promoter System
Hosted by Jim Greaney, Vice President Global Customer Excellence, Siemens Healthcare

Table 8: Increasing Customer Participation In Support With Enhanced Remote Support Capabilities
Hosted by Jerry Esterline, VP Service, Ziehm Imaging

Day 3

Monday, January 2nd, 2017


11:15 AM Panel Discussion: Formalizing A Company-Wide Voice Of The Customer Policy

In this panel discussion, our experts discuss why it’s so important to put the customer first. Key takeaways include:
  • Ensuring customer service is valued at every level, from executive team down
  • Providing incentives for superior service
  • Innovating to capture constantly changing customer requirements