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Field Service Medical 2015 (past event)
February 23 - 25, 2015
Rancho Bernardo Inn, San Diego, CA
Contact Us: 1.888.482.6012
Amos Schneller
Vice President of Global Customer Service & Technical Services
Medivators
Check out the incredible speaker line-up to see who will be joining Amos.
Download The Latest AgendaDay 2
Friday, December 2nd, 2016
2:10 PM Roundtable Ideas Exchange
Attendees choose two tables and rotate after 45 minutes. Hosts moderate two 45-minute discussions.
Table 1: Differentiating Service To Drive Customer Loyalty And Retention
Hosted by: Laurie Gutzwiller, Vice President Service Sales, Hill-Rom
Table 2: Title TBD
Hosted by: Amos Schneller, Vice President Customer Support, Medivators
Table 3: Best Practices For Selling Service Contracts
Hosted by: Mario Guendelman, West Region Service Manager, Medivators
Table 4: FSEs: Succession Planning for Sustained Success
Hosted by Ed Klosterman, Director Service, bioMerieux
Table 5: End Of Life Management
Hosted by Yen Nguyen, Global Services Program Manager, Medtronic
Table 6: Collecting And Disseminating Customer Satisfaction After Service Visits
Hosted by Tom Buckley, Senior Director Customer & Global Technical Services, American Medical Systems
Table 7: Transitioning From Net Promoter Score To Net Promoter System
Hosted by Jim Greaney, Vice President Global Customer Excellence, Siemens Healthcare
Table 8: Increasing Customer Participation In Support With Enhanced Remote Support Capabilities
Hosted by Jerry Esterline, VP Service, Ziehm Imaging
Table 1: Differentiating Service To Drive Customer Loyalty And Retention
Hosted by: Laurie Gutzwiller, Vice President Service Sales, Hill-Rom
Table 2: Title TBD
Hosted by: Amos Schneller, Vice President Customer Support, Medivators
Table 3: Best Practices For Selling Service Contracts
Hosted by: Mario Guendelman, West Region Service Manager, Medivators
Table 4: FSEs: Succession Planning for Sustained Success
Hosted by Ed Klosterman, Director Service, bioMerieux
Table 5: End Of Life Management
Hosted by Yen Nguyen, Global Services Program Manager, Medtronic
Table 6: Collecting And Disseminating Customer Satisfaction After Service Visits
Hosted by Tom Buckley, Senior Director Customer & Global Technical Services, American Medical Systems
Table 7: Transitioning From Net Promoter Score To Net Promoter System
Hosted by Jim Greaney, Vice President Global Customer Excellence, Siemens Healthcare
Table 8: Increasing Customer Participation In Support With Enhanced Remote Support Capabilities
Hosted by Jerry Esterline, VP Service, Ziehm Imaging
Day 3
Monday, January 2nd, 2017
11:15 AM Panel Discussion: Formalizing A Company-Wide Voice Of The Customer Policy
In this panel discussion, our experts discuss why it’s so important to put the customer first. Key takeaways include:
- Ensuring customer service is valued at every level, from executive team down
- Providing incentives for superior service
- Innovating to capture constantly changing customer requirements