Chris Dean

Director Service
Audiology Systems

Led Teams of service professionals, worked in acquiring new customers, improving customer satisfaction and service delivery. Fuel growth of a service business by leveraging relationships and motivating teams in both a direct and matrix organization. Project Management of national programs and analyzed operations to improve profitability and ensure compliance. Specialties: • Field Service Operations * Team / Organizational Development * Vendor/ Supplier Relationships * Asset Management / Multi Vendor Service • Strategic Sourcing • Process Improvement ( Certified Six Sigma Green Belt ) • Customer Focused - Net Promoter Score ( NPS ) • Leveraging Customer Loyalty for revenue growth -- Specialized in: Anesthesia, Respiratory (critical care) Equipment, OEM Service Contracts / outsourcing, Lunar BMD ( bone mineral densitometry ) General Biomed / Clinical Engineering, EHS Compliance

Check out the incredible speaker line-up to see who will be joining Chris.

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Day 3

Monday, January 2nd, 2017

11:15 AM Panel Discussion: Formalizing A Company-Wide Voice Of The Customer Policy

In this panel discussion, our experts discuss why it’s so important to put the customer first. Key takeaways include:

Ensuring customer service is valued at every level, from executive team down
Providing incentives for superior service
Innovating to capture constantly changing customer requirements