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Field Service Medical 2015 (past event)
February 23 - 25, 2015
Rancho Bernardo Inn, San Diego, CA
Contact Us: 1.888.482.6012
James Todd
Director Customer Service Call Center
Carl Zeiss Meditec
Check out the incredible speaker line-up to see who will be joining James.
Download The Latest AgendaDay 3
Monday, January 2nd, 2017
9:40 AM All About You. Creating And Implementing A Customer-Centric Focus Within Your Organization
Focusing on the voice of the customer is important for every business, but it’s vital for service organizations. Jim and Lloyd have developed tools and tricks to creating customer-centric service business, which they’ve used to great success at Carl Zeiss Meditec. Join them to learn how you can transform your department into a customer first operation.